Refund Policy

Reelry is committed to customer satisfaction. This Refund Policy explains when and how you can request a refund for purchases made through our platform. All payments are processed by Polar Software, Inc. ("Polar"), our Merchant of Record, and refunds are issued through Polar.

• The 7-day money-back guarantee applies to the first payment on a new paid subscription (Starter, Growth, or Scale plan).
• The 7-day period begins on the date of your initial purchase.
• Refunds are processed by Polar and typically returned to your original payment method within 5–10 business days.

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected at checkout) at the then-current price, until cancelled. Renewal charges are non-refundable, except where required by applicable law.

You can cancel your subscription at any time - signed in to your Reelry account, go to Settings → Billing → Cancel subscription, or use the cancellation link in any Polar receipt email you received at purchase or renewal. Cancellation takes effect at the end of your current billing period; you retain access to your plan until then and will not be charged again.

One-time top-up credit purchases are non-refundable once the credits have been added to your account, except where required by applicable law. Top-up credits never expire and carry over indefinitely.

• When a refund is approved, we automatically calculate how many of the originally granted credits remain unused in your account.
• Only the remaining unused credits are reclaimed. Credits you have already spent on reel generation represent services that have been fully delivered and are excluded from the refund.
• For example, if your plan granted 50 credits and you used 20 to generate reels, a full refund would reclaim the 30 unused credits. The monetary refund from Polar may still cover the full subscription amount - but the 20 reels you generated remain yours.
• This does not affect your statutory rights where applicable law requires otherwise.

When you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the end of your current billing period. No partial refund is issued for the remaining time on your current plan, as you retain full access until the period ends.

• If you experience a technical issue that prevents you from using the Service and we are unable to resolve it, we may issue a refund or credit at our discretion, regardless of the timelines above.
• If you are charged in error (e.g., duplicate charge, incorrect amount), contact us and we will process a correction through Polar promptly.
• EU/EEA consumers - 14-day right of withdrawal and express waiver: Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the European Union and European Economic Area normally have a 14-day right to withdraw from a distance-purchased digital-content or digital-services contract. Because Reelry is a digital service that begins delivering to you immediately on purchase - your subscription becomes active and your credits become available as soon as the payment is confirmed - you are asked at checkout to expressly consent to the immediate performance of the service and to acknowledge that by doing so you will lose your right of withdrawal as soon as the service begins. By completing the purchase you confirm that consent. Our 7-day money-back guarantee (Section 2 above) is offered in addition to your statutory rights and does not limit them. Polar, as the Merchant of Record, handles withdrawal requests in compliance with applicable law.
• Swiss consumers: Swiss law does not currently provide a general statutory right of withdrawal for distance-purchased digital services. Our 7-day money- back guarantee applies regardless.
• Nothing in this policy limits your statutory rights under applicable consumer protection laws in your jurisdiction.

All payment transactions, including refunds, are processed by Polar Software, Inc., which acts as our Merchant of Record.

• Via your Polar receipt: every payment confirmation email from Polar includes a link to manage your subscription and request a refund directly.
• Via our support team: email support@reelry.app or use the in-app support chat. Include your account email and the reason for your request.

Once a refund is approved, Polar returns the funds to your original payment method (typically 5–10 business days). You will receive a confirmation email from Polar. Chargeback disputes are handled directly by Polar in accordance with their Terms of Sale.

We may update this Refund Policy from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. The “Last updated” date at the top of this page reflects the most recent revision.

For questions about this Refund Policy, contact us at support@reelry.app.

Postal address:
Health3 AG
Wiesenstrasse 10A
8952 Schlieren
Switzerland
Swiss VAT (MWST): CHE-396.908.066 MWST

For payment and billing inquiries, you may also contact Polardirectly through the links in your purchase receipt.