Data deletion
You can delete your Reelry account and all associated data at any time. Here is exactly how, what gets removed, and how to request deletion if you can no longer sign in.
Delete your account yourself (fastest)
- Sign in to Reelry.
- Go to Settings.
- Choose Delete account and confirm.
Start a deletion request — also available before onboarding is complete.
This saves a deletion request. We confirm subscription cancellation before removing your account and owned-workspace data. If a provider is unavailable, your request stays pending and is retried. You can follow its status in the app. Workspaces with other members require an ownership transfer before account deletion.
What gets deleted
When you delete your account, we permanently remove:
- Your account and login.
- The organizations you own and their members.
- Your reels and their frames, including any public reel pages.
- Your brands, style references, and stored brand assets.
- Your stored API keys and generation history.
We confirm any subscription cancellation before completing deletion. Private media is removed through our storage service. Copies already downloaded by others and shared-workspace content may remain with their recipients. We may retain a minimal set of records where the law requires it (for example, invoices for accounting and tax), as described in our Privacy Policy.
Can’t sign in? Request deletion by email
If you no longer have access to your account, email privacy@reelry.app from the email address on your account and ask us to delete your data. We will verify your request and aim to complete it within 30 days, explaining any extension required by applicable law.
Who handles your request
Reelry is operated by Health3 AG (Wiesenstrasse 10A, 8952 Schlieren, Switzerland). Deletion requests are handled by Health3 AG as the data controller.